Customer Services at Future Digital Scientific Corp. (FDS)
Future Digital provides support to our customers with our team of Application and Technical Support Specialists. We offer installation, training, technical and application support, repair and maintenance services and service packages.
Dataphysics/SITA/FDS’ legacy of evolutionary product innovation for the past 15 years is well complemented by a tradition of friendly, personalized, state-of-the-art service and professional application support. We are committed to take extra care to enhance the performance and extend the value of your acquired instruments from us.
Did you know?
- We offer a part warranty and 90 day labor warranty on all products plus manufacturer’s 1 year warranty and unlimited service calls.
- Genuine German-made parts from qualified suppliers always meet our rigorous quality standards.
- We offer convenient and easy service immediately either online, through e-mail or over the phone.
- FDS employs professionally trained engineers and application specialists to support you efficiently to save your time and money.
- FDS has the highest repair completion rates thanks to our strong engineering and technical background of our technical staff that offers convenience and saves you time.
- With our automated on-line trouble-shooting tools, once installed, any of our sold instruments can be connected via advanced laptop computers for real-time diagnosis, electronics trouble-shooting, remote repair, operation training and installation instructions.
You can find information about Future Digital Scientific’s support and expertise by browsing other tabs in our Services Menu. You can also learn about subjects and topics which we have already thoroughly worked with, by clicking on our Application link. Specific information including supportive illustrations, methodologies, and research developed by instrumentation is available in the Literature page.
Most Importantly, phone & web conversations, as well as on-site visits are offered.